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IntelliCorp Blog

Why Business Process Documentation is a Challenge

Why business process doc is challengeToday on the blog, we are announcing a new two-part series of posts, which explores how our smart DevOps software, LiveModel and LiveCompare, work together to address business process documentation challenges.

Join us over the next 2 weeks to discover:

The top challenges organizations running SAP applications face when tasked with business process documentation.
  • Tips on how to audit and keep business process documentation up to date. We will explain how to reverse engineer live SAP systems on your process models, to reflect exactly how your systems are used.
  • How to analyze impacted business processes when introducing SAP application changes. We will show you how our software identifies impacted business processes.

Why Business Process Documentation?


“Documentation is created in a waterfall fashion, rarely updated, highly prone to human error and lacking consistency. Sometimes teams were just too busy to finish documentation that inevitably was abandoned altogether.”(Source: Continuous DevOps documentation: It’s a necessity)


Documentation provides businesses a path to succeed and use the information to support any unexpected errors that might occur. With all of the DevOps talk in transforming the way business is run, business process documentation is an important element that comes hand and hand with DevOps. Adopting DevOps requires synchronizing the development, testing, and operations teams to work together to turn ideas into working software. How can teams ensure information is communicated across effectively if processes in each department are not properly recorded?


Why is it a Challenge?


If documented business processes do not reflect what we are actually doing, then how can we properly understand the impact of change on them? Today on the blog, we are looking at the challenges of keeping business processes up to date.


If we want accurate business process documentation that we can use to understand the impact of change on those processes then we need to keep models and documentation up to date.


When change is introduced to SAP systems, these changes should be reflected in the business process models and documentation. Unfortunately, this step is often ignored, which eventually causes disconnect between the business process documentation and the reality of the system. When this happens, it causes a devaluation of process documentation that can be very costly.


The value of performing a thorough assessment prior to making changes to business processes and SAP systems is clear, but doing the assessments can be a challenge.


What Happens When There is No Process Documentation?


The lack of documentation causes numerous problems within the team that can lead to a halt in production and be more costly to your business. Check out this brief video explanation on how business process documentation affects large and small organizations. After viewing the video, you can get a better understanding of how business process documentation is here to stay as companies continue to become more agile.


Documentation informs employees in the company  where the company stands and how each member role contributes to the whole business.

  • Fast changing systems make it difficult to reverse engineer information back to the business.
  • Manually identifying the impact of change and accessing the relevant SAP information can be a very time-consuming activity with a large margin of error.
  • Data collection and mapping that data takes time and effort.
  • There is a lack of understanding on how changes will impact systems and business processes.
  • Using old, legacy systems where no one on the team understands inhibits future use of the process.

How LiveModel Helps Business Process Documentation


LiveModel provides a web-based collaborative environment backed by a scalable enterprise repository for effective business process management. Find out what business processes are used, by whom, when and where in your SAP system. The software is used to create, modify, view and compare models that represent your business processes, enabling seamless integration between people, processes and systems.  LiveModel also helps if you need to consolidate or merge SAP systems before starting a project.


Take a look at this LiveModel screenshot where you can see the used processes circled.



LiveModel and our flagship product, LiveCompare, work together to show business process information above the SAP transaction code level, which includes all custom technical objects and configuration. LiveModel provides user-friendly diagrams to make it easy for everyone in the business to visualize used transactions. With complete visibility over your business processes, the given information can be used to help with training, testing and planning future developments.


In this screenshot, you can see the used and impacted processes. 



Our customer Sky Mexico used LiveModel alongside LiveCompare to visualize the impact of change before making modifications. They were able to gain valuable results from using both tools that increased productivity within the organizational teams.


 “With LiveModel, in addition to doing an impact analysis at the SAP object level, we obtain it at the process level. LiveModel identifies which processes will be impacted by the modification we are going to make. In turn, when integrated with HPE-QC, the tests are done in a more automated way." Ricardo Calderon, Director of SAP 


Business process documentation becomes easier when you automate all of the repetitive tasks involved, and have complete visibility over the changes being made in the system. In order to move the organization forward, companies must document all of the processes involved in day-to-day responsibilities to ensure that the current plan and goals are achievable.


To find out more about how to document business processes faster using LiveModel and LiveCompare, sign up for a free demo today. Keep up with us on the next post in our blog series on continuous documentation.